14 social media treats for your customers
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Aaron Lee was inspired by Ian Lurie’s list of nice things businesses can do for their customers and decided to give the list some social media spin. Seeing that customers are the lifeblood of your business and social media is the wave of the future, how better to make an increasingly connected customer base feel good than through the ways they’re connecting?
1) Respond to your customers. This is one of the most important things you can actually do, some people are asking you question because they are interested. You’re actually losing customers when you don’t respond./p>
2) Reward your customer, whether it’s checking into your business or saying nice things about your business. You can reward them with a simple coupon, free meal or free snacks. Think long term.
3) Promote your customers. Find ways to promote your customers on social media, whether it’s having a customer of the week/month on your Facebook wall or blog about your customers.
4) Thank your customers. People love to feel appreciated; a thank you note makes someone feel special. If your customers said nice things about you on twitter, say “thank you”
5) Invite your customers to offline events. If you have a local event, why not invite your customers there? A restaurant invited active yelp reviewers to their launching, to eat for free and they can decide if they want to leave a comment or not.
6) Write/comment on their blog – If your customers write about you on their blog, you can respond to them on their comment, this is what @FourSeasons Hotel does amazingly.
Full story at Ask Aaron Lee.
Photo credit: Fotolia
